RETURNS - Faulty, Damaged or Incorrect Items

I carefully check your beads before packing each order, but if you receive an item that is faulty, damaged, or not what you ordered, please send me a message as soon as possible after receiving your order.

Please include a photo of the item and your order number so I can look into it and arrange the appropriate solution.

Returns & Refunds - Change-of-Mind Returns

I’m happy to accept change-of-mind returns within 14 days of delivery.
Sale items and reserved items are not eligible for return.
• Please contact me before returning your item.
• The buyer is responsible for return postage costs.
• Beads must be unused, in their original condition and suitable for resale.
• I recommend using tracked postage. Beadsy Blu is not responsible for returns that are lost or damaged in transit.
• Refunds are issued after returned items are received and checked.
• The original postage cost is non-refundable.
• If returned items are not in their original condition or suitable for resale, the refund may be adjusted accordingly.